Privacy Policy

NeoVR Play Hub Pty Ltd ("NeoVR Play Hub", "we", "us", or "our") operates the website neovrplayhub.info and provides virtual reality gaming services at our venues across Australia. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or services, you consent to the collection and use of your information as described in this policy. If you do not agree with this policy, please do not use our website or services.

1. Information We Collect

1.1 Information You Provide Directly

We collect personal information that you voluntarily provide to us, including:

• Full name and contact details (email address, phone number)
• Booking information (date, venue, experience type, number of players)
• Payment information (processed securely by third-party payment providers)
• Communications you send us via our contact form or email
• Feedback and reviews you submit

1.2 Information Collected Automatically

When you visit neovrplayhub.info, we may automatically collect:

• IP address and approximate geographic location
• Browser type and version
• Pages visited and time spent on each page
• Referring website or search terms
• Device type and operating system
• Cookie identifiers (see our Cookie Policy)

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• To process and confirm your bookings and reservations
• To communicate with you about your bookings, including confirmations and reminders
• To respond to your enquiries and provide customer support
• To send you marketing communications (only with your consent)
• To improve our website, services, and user experience
• To comply with our legal obligations under Australian law
• To prevent fraud and ensure the security of our services
• To conduct analytics and understand how our website is used

3. Legal Basis for Processing

We process your personal information on the following legal bases:

• Contract performance: Processing necessary to fulfil your booking or service request
• Legitimate interests: Improving our services, fraud prevention, and website analytics
• Consent: Marketing communications and non-essential cookies (you may withdraw consent at any time)
• Legal obligation: Compliance with applicable Australian laws and regulations

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Service providers: Payment processors, email service providers, and analytics platforms that assist us in operating our business, subject to confidentiality agreements
• Venue staff: Our staff at the relevant venue to facilitate your booking
• Legal authorities: Where required by law, court order, or government regulation
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Booking records are retained for a minimum of 7 years for tax and accounting purposes. You may request deletion of your personal information at any time (subject to legal retention requirements) by contacting us at [email protected].

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for data in transit, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of direct marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

To exercise any of these rights, please contact us at [email protected].

8. Cookies

Our website uses cookies and similar tracking technologies. For detailed information about the cookies we use and how to manage your preferences, please see our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If you believe we have inadvertently collected such information, please contact us immediately at [email protected].

11. International Data Transfers

Your information is primarily stored and processed in Australia. Where we use third-party service providers located overseas, we take steps to ensure they provide adequate protection for your personal information consistent with Australian Privacy Principles.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us:

• Email: [email protected]
• Post: Privacy Officer, NeoVR Play Hub Pty Ltd, 49 Regent Street, Haymarket, Sydney NSW 2000, Australia
• Phone: (02) 9123 4567

We will respond to your request within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).